FREQUENTLY
ASKED
QUESTIONS

We require a customer account to complete a purchase to ensure that we have the accurate, necessary information on hand to quickly troubleshoot any potential issues with your order.

• We take your privacy and security very seriously: Your data is safe: We never share or sell your personal information to anyone.
• Top-tier security: We employ the latest digital protections to guard your data.
• Secure payments: Your credit card information is handled entirely by a secure, PCI-compliant payment processor and is never stored on this website.

We offer a wide variety of apparel, accessories, home goods, and stationery. We do not manufacture or print these items in-house. Instead, we partner with specialized, high-quality third-party printing facilities. Every item in our store is entirely made-to-order. Your items are only printed and produced once your order is placed.

I DO. All artwork, designs, and graphics featured on our products and across this website are the exclusive intellectual property of this store. Unauthorized reproduction, distribution, or use of our artwork is strictly prohibited.

Because our orders are automatically routed to our printing partners to ensure fast fulfillment, we cannot guarantee cancellations or modifications once an order is submitted. Please double-check your cart, sizing, and shipping information before checking out.

If our payment processor flags an order as a high fraud risk (e.g., billing and shipping addresses do not match, or suspicious purchasing patterns), we reserve the right to cancel and refund the order immediately without prior notice to protect both the store and the cardholder.

Our printing partners estimate approximately 10 business days for the production and shipping of most items. We are unable to expedite this standard production timeline as it is handled directly by our partners and is not within our control.

Our printing partners estimate approximately 10 business days for the production and shipping of most items. We are unable to expedite this standard production timeline as it is handled directly by our partners and is not within our control.

Yes! All prices listed on our website include standard shipping costs. Shipping costs fluctuare and our prices may change to reflect these fluctuations.
Pleaes note that if you are required to return an item to receive a replacement, and you fail to request your replacement within 5 days of original delivery, you must pay any positivew difference in the production cost and the shipping fee before hte replacment will be shipped.

No, you cannot request a specific courier. Our printing partners utilize all standard US couriers based on efficiency, routing, and package size.

f you need an item faster than our typical proudction and shipping window (10 business days (Monday-Friday) from the day your order is receive by our printing partners), please contact us BEFORE completing your purchase. We will look into potential expedited shipping options and provide you with the associated additional costs before you check out.

We greatly appreciate your choice toi purcpaurchase items for your upcomiong special day. We completely understand the importantce of getting everything  within your specifric time freame.

Unofrtuanely,we , we have no control over how long your item is in transit with the courirer. Therefore, we cannot guaranteed and delivery times. 

To ensure you have your items in time for a special event, we highly recommend placing orders a minimum of 30 days in advance.

For end-of-year holidays, we strongly recommend placing all orders before Thanksgiving/Black Friday to receive your items before Christmas. Many items go out of stock during this busy period. While we do have alternative print providers, we cannot guarantee delivery times and are not responsible for orders delayed in transit during the holiday rush.

Please Note: Due to the varying holiday schedules of our printing partners, refund requests for exceptionally delayed holiday items will not be considered or processed until after January 15 of the following year.

Because we partner with various specialized printing facilities, different types of items (e.g., a mug and a t-shirt) are often printed at different locations. If you ordered multiple items, they may ship separately and arrive in different packages on different days. You will receive tracking information for each separate shipment.

Customers are entirely responsible for providing a correct and complete shipping address at checkout. If a package is returned to our printing facility due to an incorrect, incomplete, or undeliverable address provided by the customer, we do not offer refunds. You will be responsible for the cost of reshipping the item to the correct address.

If your package is lost in transit, claims must be submitted to us no later than 30 days after the estimated delivery date. If the tracking information states that the package was delivered to your address, but you have not received it, we cannot issue a refund or replacement. In these cases, you will need to reach out directly to the shipping carrier to file a claim or locate the package.

Because all items are made-to-order, we do not accept returns. If you refuse a delivery, ask the carrier to “Return to Sender,” or if a package goes unclaimed, it will be sent back to the printing facility and eventually disposed of or donated. We do not issue refunds or replacements for unclaimed or refused packages.

Do you ship internationally?

No, we do not offer international shipping at this time.

Because every item is custom-made to order specifically for you, we do not accept returns, exchanges, or offer refunds for buyer’s remorse. All sales are final unless the item arrives damaged or incorrectly printed.

No, you cannot request a specific courier. Our printing partners utilize all standard US couriers based on efficiency, routing, and package size.

ecause every computer monitor, phone screen, and display panel is calibrated differently, the colors you see on your screen may vary slightly from the actual printed product. These minor color discrepancies are a normal part of the digital printing process. Unless there is an extreme difference (e.g., you ordered a blue design and received a red one), color variations do not qualify for a refund or exchange.

While we strive for perfection, manufacturing errors or shipping damage can occasionally happen. If you receive an item that is defective, damaged, or does not match your order, you may be eligible for a replacement.

You must submit a replacement request with clear, detailed evidence within 7 days of the carrier marking the package as delivered. After 7 days, no refunds or replacements will be issued under any circumstances.

To process your claim with our printing partners, we require clear photographs and/or videos that include the following:

• The unopened package as it arrived.
• The opened package showing exactly how the items were packed before removal.
• The items immediately after being removed from the packaging.
• The affected items shown in full.
• Detailed, focused close-ups of the alleged damage, defect, or printing mistake.

Once you submit the required photos or videos, it may take up to 7 business days for a decision. We must pass your evidence along to our third-party printers so they can investigate the issue, determine the cause, and authorize a course of action. We will keep you updated as soon as we hear back from them.

s, they may ship separately and arrive in different packages on different days. You will receive tracking information for each separate shipment.

Customers are entirely responsible for providing a correct and complete shipping address at checkout. If a package is returned to our printing facility due to an incorrect, incomplete, or undeliverable address provided by the customer, we do not offer refunds. You will be responsible for the cost of reshipping the item to the correct address.

If your package is lost in transit, claims must be submitted to us no later than 30 days after the estimated delivery date. If the tracking information states that the package was delivered to your address, but you have not received it, we cannot issue a refund or replacement. In these cases, you will need to reach out directly to the shipping carrier to file a claim or locate the package.

Yes, this is completely normal. When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a slight vinegar-like smell or an off-white residue. Don’t worry—this is a temporary fixation agent applied during the printing process to help the ink bond with the fabric. It is not permanent and will completely disappear after the first wash.

Because each item is custom-printed by hand, minor variations in print placement can occur. A shift of up to 1 to 2 inches in any direction is considered within the normal industry tolerance and does not qualify as a defect or mistake.

To ensure the longevity of your printed items, we highly recommend washing all apparel inside-out with cold water on a gentle cycle. Tumble dry on low or hang dry. Do not iron directly on the print and avoid using bleach or harsh fabric softeners. We do not offer refunds or replacements for items that have faded or become damaged due to improper washing or care.

*Please refer to  our Product Care Guide for care instructions provided for your specfic  QUEERLIGHT items. You will also find this information in the product information tabs on the individual product page on our website.

Our collections are released on an irregular, rolling schedule. Every month, new collections will debut while others retire. Most collections are available for 4 to 6 weeks.

We release our full annual Christmas collection in July for two months, temporarily sunset it to refresh the catalog, and then relaunch it in mid-September. We routinely limit the on-sale period of our most popular holiday items to avoid inevitable backorders, headaches, and disappointments.

We strictly enforce these on-sale periods during the last quarter of the calendar year and are unable to make exceptions, as we have no control over the inventory levels or fulfillment schedules of our printing and shipping partners.

Our catalog is constantly changing. Most of our collections are limited edition and are generally not available once they are removed from the website. While we do not typically recreate past designs on demand, we may bring popular items back for another limited run at some point in the future.

All of our products are printed by our partners within the USA. Because it is nearly impossible to source every type of blank apparel exclusively from within the US, a few items may be manufactured internationally before our US partners print on them. We make every effort to offer products that were manufactured domestically, and our pricing strategy reflects this commitment to quality and ethical sourcing.

While rare, a specific garment brand, size, or color may suddenly go out of stock at our partner facilities after your order is placed. If this happens, we reserve the right to substitute the garment with a comparable brand of equal or greater quality and similar color to ensure your order is fulfilled promptly. If no comparable substitution is available, we will contact you to discuss alternative options or issue a refund for that specific item.

While rare, a specific garment brand, size, or color may suddenly go out of stock at our partner facilities after your order is placed. If this happens, we reserve the right to substitute the garment with a comparable brand of equal or greater quality and similar color to ensure your order is fulfilled promptly. If no comparable substitution is available, we will contact you to discuss alternative options or issue a refund for that specific item.

Unfortunately, no. We only control the custom artwork that is printed on our products; we have no control over occasional manufacturing changes to the blank inventory used by our print providers. Manufacturers may slightly adjust their fabric blends, sizing, or dye lots over time. However, if the newer item is materially different from what is currently described and measured on our website, please contact us with photos so we can evaluate the situation.

In many cases, yes! If you see a design you love and would like it printed on an alternative product (within reason), please contact us. We will make every effort to assist you and create a custom listing.

Some of our items can be personalized. If you would like to add a personal touch to your order, please reach out to us. We will let you know what is and isn’t possible. Please note that additional personalization fees may apply.

Yes, we provide bulk discounts for orders of the exact same item in quantities of 10 or more. Please contact us before placing your order so we can set up your discount.

Absolutely. We are often able to offer discounts when you bundle multiple items together. If you are interested in creating your own bundle, please contact us and we will quickly provide you with a few pricing options.

While rare, a specific garment brand, size, or color may suddenly go out of stock at our partner facilities after your order is placed. If this happens, we reserve the right to substitute the garment with a comparable brand of equal or greater quality and similar color to ensure your order is fulfilled promptly. If no comparable substitution is available, we will contact you to discuss alternative options or issue a refund for that specific item.

While rare, a specific garment brand, size, or color may suddenly go out of stock at our partner facilities after your order is placed. If this happens, we reserve the right to substitute the garment with a comparable brand of equal or greater quality and similar color to ensure your order is fulfilled promptly. If no comparable substitution is available, we will contact you to discuss alternative options or issue a refund for that specific item.

Unfortunately, no. We only control the custom artwork that is printed on our products; we have no control over occasional manufacturing changes to the blank inventory used by our print providers. Manufacturers may slightly adjust their fabric blends, sizing, or dye lots over time. However, if the newer item is materially different from what is currently described and measured on our website, please contact us with photos so we can evaluate the situation.