Refunds
AND
EXCHANGES

Because every item is custom-made to order specifically for you, we do not accept returns, exchanges, or offer refunds for buyer’s remorse.

All sales are final unless the item arrives damaged or incorrectly printed.

Because our orders are automatically routed to our printing partners to ensure fast fulfillment, we cannot guarantee cancellations or modifications once an order is submitted

If our payment processor flags an order as a high fraud risk (e.g., billing and shipping addresses do not match, or suspicious purchasing patterns), we reserve the right to cancel and refund the order immediately without prior notice to protect both the store and the cardholder.

If an item goes out of stock after your order is placed, we reserve the right to substitute the garment with a comparable brand of equal or greater quality and similar color to ensure your order is fulfilled promptly.

If no comparable substitution is available, we will contact you to discuss alternative options or issue a refund for that specific item.

If you receive an item that is defective, damaged, or does not match your order, you may be eligible for a replacement.
You must submit a replacement request with clear, detailed evidence within 7 days of the carrier marking the package as delivered.
After 7 days, no refunds or replacements will be issued under any circumstances.
To process your claim with our printing partners, we require clear photographs and/or videos that include the following:

1. 1. The unopened package as it arrived.
   2. The opened package showing exactly how the items were packed before removal.
   3. The items immediately after being removed from the packaging.
   4. The affected items shown in full.
   5. Detailed, focused close-ups of the alleged damage, defect, or printing mistake.
   6. Once you submit the required photos or videos, it may take up to 7 business days for a decision.

We must pass your evidence along to our third-party printers so they can investigate the issue, determine the cause, and authorize a course of action.

If a customer receives an item and it does not fit, it cannot be returned or exchanged as long as the garment’s actual measurements match the sizing guide provided on our site.
Because every computer monitor, phone screen, and display panel is calibrated differently, the colors you see on your screen may vary slightly from the actual printed product.
Unless there is an extreme difference (e.g., you ordered a blue design and received a red one), color variations do not qualify for a refund or exchange.
During the pritning process, the our artwork may shift pplacement up to 1 to 2 inches in any direction is considered, which is a standard allowance in the print-on-demand industry. Movement of the design within this range does not qualify as a defect or mistake.

If a package is returned to our printing facility due to an incorrect, incomplete, or undeliverable address provided by the customer, we do not offer refund.

If your package is lost in transit, claims must be submitted to us no later than 14 days after the estimated delivery date.

If the tracking information states that the package was delivered to your address, but you have not received it, we cannot issue a refund or replacement.

If you refuse a delivery, ask the carrier to “Return to Sender,” or if a package goes unclaimed, it will be sent back to the printing facility and eventually disposed of or donated.We do not issue refunds or replacements for unclaimed or refused packages.

Due to the varying holiday schedules of our printing partners, refund requests for exceptionally delayed holiday items will not be considered or processed until after January 15 of the following year.

We do not offer refunds or replacements for items that have faded or become damaged due to improper washing or care.